Frequently Asked Question

What times does U.City boiler run to provide hot water?
Last Updated 22 days ago

UPDATE 11/01/2023 :  16:27pm

Ucity has now completed a few upgrades within the system.  Each apartment is now connected to at least 5-10 other apartments for hot water.  This is to resolve issues where one person was using the shower and the other was left without hot water and top also give more capacity.

The water is heated by solar water panels when the sun is shining and by our new hot water boiler.

The boiler has been set to run at the following times every day during winter (6 - 8 a.m and then 6-9 p.m.). Generally speaking, the system will take 45 minutes to heat up. Providing that the water hasn’t been consumed, the hot water cylinders will keep the water hot for a number of hours provided no-one has used them. To ensure that you have hot water, tenants should ensure they are aware of these running times.

Before opening a ticket a tenant should check the hot water supply during these times. e.g at 7.30 a.m and at 8pm in the evening.  Since the boiler would have been running for a number of hours, even if your neighbor has used the shower during this time the water should still be considerably hot, if not then there is a problem and you should open a ticket.  It is also a good idea to check with your neighbor if they have been having any problems.  

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