Frequently Asked Question

My safe is making noises or not opening, what should i do?
Last Updated 4 months ago

Each safe is powered by 4 x AA batteries. When these begin to run out a small light will be displayed on the front panel to replace them or the safe may start making bleeping noises. 

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These batteries should be replaced immediately if this happens.  As a matter of precaution we recommend a tenant replace their batteries once a year.  If your safe continues to bleep after replacement, please open a ticket.

If your safe does not open, you will need to open a ticket and send us the 4 digit code printed on the emergency key lock just left of the keypad.  Please see pic below:

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